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Applies to:
  • Plan - Enterprise
  • Deployment - Braintrust web app
  • Use case - You cannot access an existing project in the Braintrust web app

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Summary

This article covers project visibility in the Braintrust web app. Project visibility requires direct or inherited Read permission. If an existing project is unavailable, ask an organization owner to verify your organization membership and your Read permission on the target project.

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What is happening

A project without Read access is unavailable to you. Other accessible projects can still appear in the project selector.

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Fix or suggestion

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Option 1: Verify membership and Read permission

  1. Confirm you are a member of the target organization. Ask an organization owner to go to Settings > Members and find your account.
  2. If access should come through a permission group, go to Settings > Permissions and verify your group membership. If SCIM does not manage the group, ask an organization owner to add you if needed.
  3. Check your direct and inherited Read permission on the target project. If access comes through a permission group, check whether it grants Read through All projects, the target project, or the Member projects row of a project group containing it. The Project group definition row doesn’t grant access to the group’s projects.
  4. If the group needs Read access on the target project, ask an organization owner to go to the project’s Settings > Permissions > Project, find the group, click its pencil icon, select Read, and click Save.

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Option 2: Verify provisioning and group membership

  • A domain mapping may add you to a permission group when you first join the organization. If you are already a member, follow the membership guidance in Option 1.
  • For SCIM, if Enable SCIM updates and Manage permission groups via SCIM are on, ensure you belong to both groups in your identity provider: the organization membership group and the group mapped to the Braintrust permission group. Then follow the Read permission check in Option 1.
After access is updated, check the target project again.

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How to confirm it worked

  • You can select the project from the project selector.
  • You can open the project URL in the browser. For example: https://www.braintrust.dev/app/YOUR_ORG/p/YOUR_PROJECT

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Notes

  • Project-level permissions, project groups, and SCIM provisioning require Enterprise.
  • If the project remains unavailable after checking access, contact support.