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Applies to:
  • Plan - Any
  • Deployment - Any
  • Use case: Users unable to see or access custom trace views

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Summary

Issue: Custom Trace Views do not appear for user, instead after clicking the Views tab the UI is blank. Cause: Viewing custom trace views requires project-level Prompt: Read permission. Resolution: Grant the user Prompt: Read permission.

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Resolution steps

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If the user cannot see custom trace views

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Update project-level permissions

  1. Navigate to Settings > Permissions > Project.
  2. Click the Users tab and search for the user’s name.
  3. Click the pencil icon to the right of their name.
  4. Ensure the user has the Prompt: Read permission, if they don’t then manually add it by checking the box or add them to a Permission Group that has that Permission on the Project.